POLICIES

RETURNS &WARRANTY

Our returns and warranty policies for KrispyGauge hardware. If you have a question not covered here, get in touch.

Returns International Warranty Contact

RETURNS

Return Policy.

We want you to be happy with your purchase. If something isn't right, here's how returns work.

Standard Orders

  • Returns accepted within 14 days of delivery (international orders excluded — see International Orders)
  • Item must be unopened and unused in original packaging
  • A $50 NZD restocking fee is deducted from your refund
  • Customer is responsible for return shipping costs
  • Refund is issued to the original payment method once the item is received and inspected

Custom Orders

  • No returns on custom or personalised orders
  • Custom orders are built to specification and cannot be resold
  • If there is a manufacturing defect on a custom order, it is covered under the hardware warranty
Detail Standard Orders Custom Orders
Return window 14 days from delivery (international orders excluded) Not accepted
Condition required Unopened & unused, original packaging —
Return shipping Customer's responsibility —
Restocking fee $50 NZD —
Refund method Original payment method —

Before returning: Please contact us first to authorise your return. Items sent back without prior authorisation may not be accepted.

INTERNATIONAL

International Orders.

Orders shipping outside New Zealand are handled differently, because the courier is booked the moment the order is placed.

Cancelling an international order

  • A cancellation must be sent by email within 6 hours of the order being placed
  • Email [email protected] with your order number — a cancellation by any other means is not guaranteed to reach us in time
  • Only the item amount can be refunded: shipping and card fees are non-refundable
  • Your hardware warranty is unaffected, wherever you are

Before you place your order

  • Check and confirm what you are ordering before you place the order — the hardware, the quantities, and that it suits your vehicle and setup
  • Shipping is booked as soon as your order is placed, so there is no window in which the parcel can simply be held back
  • If you are unsure what you need, ask us before paying — we would much rather answer first than sort it out afterwards
Detail International Orders
Cancellation window By email within 6 hours of the order being placed
Shipping Booked as soon as the order is placed
Refundable Item amount only — shipping and card fees are non-refundable
Warranty Unaffected — see hardware warranty

Check the fit before you pay. Make sure the hardware suits your vehicle and setup, and that your cart is right, before checking out — the courier is booked automatically once payment is made.

WARRANTY

Hardware Warranty.

Every KrispyGauge is covered by a 12-month warranty against hardware failure.

COVERED What's included

  • Hardware failure under normal operating conditions
  • Manufacturing defects in materials or workmanship
  • Display or touchscreen faults not caused by external damage
  • CAN bus communication failures due to internal component faults

NOT COVERED Exclusions

  • Water or moisture damage
  • Physical damage (drops, cracks, crushing)
  • Damage caused by incorrect wiring (reversed polarity, short circuits, 12V applied to CAN pins)
  • Damage caused by negligence or modification
  • Normal wear and tear

Not covered doesn't mean not fixable. Send the gauge in and we'll quote you for a repair or refurbishment — see below.

Accidental damage? We'll still look after you. Accidental damage isn't covered by the warranty, but we'd much rather repair your gauge than see you buy a new one. Send your damaged gauge in and we'll assess it and give you a cost-effective quote for repair or refurbishment before any work starts — no obligation, and nothing is charged unless you accept the quote.

Email [email protected] with your order number, a description of what happened, and a few photos, and we'll tell you where to send it.

Detail
Warranty period 12 months from date of purchase
Coverage Hardware failure & manufacturing defects
Resolution Repair or replacement at our discretion
Out-of-warranty damage Send it in for a no-obligation repair or refurbishment quote
How to claim Contact us with your order details, a description of the fault, and photos or video if possible

Wiring damage is not covered. Reversing power polarity, applying 12V to CAN pins, or creating short circuits can permanently damage the gauge and will void your warranty. Always double-check your wiring before powering on — see the setup guide.

GET IN TOUCH

Contact Us.

To initiate a return, a warranty claim, or a repair quote for out-of-warranty damage, email us with your order number and details.

[email protected]